Download Failed message when updating the tool
The issue is caused by an update on Windows 10 and 11. We are currently investigating as of 2022-07-15 and will provide a solution shortly.
Tool Does Not Respond message is displayed on the mobile App after updating
The mobile device needs to be restarted.
Vehicle Not Supported message after updating the IIDTool BT
Verify that you have selected the Release firmware and not the Nav On Move special firmware. On 2010+ vehicles, the Nav On Move firmware will not work hence the Vehicle No Supported message. Updating the tool to the Release Build fixes this.
”User unknown, unable to identify device” message displayed
This is caused by a bad or non existent internet connection.
It is impossible to change the COM port of the IIDTool because it says “in use” besides COM1 to 16. How would one solve this?
There is a procedure to reset all COM ports so that they become available. The following webpage explains the procedure for windows XP and 7. http://blog.cognitioninfotech.com/2009/01/how-to-clear-or-reset-com-port.html
While trying to update my unit, the device not found message is displayed. How can I fix this?
The COM port number allocated to the unit must be verified. To verify the port number on windows XP: Control Panel -> system -> Hardware -> Device Manager -> Port Com There should be one named USB Serial port (COM XY), the following picture [...]