Before sending an inquiry, please consult the FAQ and User Manual as most questions have been documented.

If you are experiencing issues with your IIDTool or EASControl, please make sure the tool and mobile App (BT variants) are at the latest version before contacting us. Detailed instructions on how to update the IIDTool and EASControl can be found in the User Manual.

For all technical and support inquiries, please send us a detailed description of the symptoms, complete Fault list with descriptors (no screenshots) and ECU Info list. Use the send email button at the bottom of the App when in Faults or ECU Info.

I have done the above and I still have an issue.

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Before sending a sales inquiry, please take note of the following:

We do not offer coupons even if requested. If exceptions to that rule do happens, you will be made aware of it. Please do not ask for a coupon.
We do not offer discounts (outside special events, which will be visible at the top of every page if they do happen). Please do not ask for a discount.

Before sending a technical inquiry, make sure your answer is not in the easily accessible documentation. If you still have a question after doing so, please tell us why you did not find the information you were looking for.

I have looked at the FAQ and have not found an answer there.

I have looked at the documentation for my product and have not found an answer in it.

Office address:

GAP Diagnostic
1012 Rue des Fabricants
Suite 200
Terrebonne, QC (Quebec)
Canada
J6Y 2A6